Return & Refund Policy

At Essenousi Market, we want you to be satisfied with your purchase. If something isn't right with your order, please review our return and refund policy below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in the same condition in which it was received.

• Be returned in its original packaging, including any accessories, manuals, labels, or other items included with the product.

• Include proof of purchase or your order number.

To request a return, please contact us at [customer service email] and provide your order number and reason for the return.

Please do not send products back without first contacting us. Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at [customer service email] with:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

Once we have reviewed the information, we will provide an appropriate solution, which may include a replacement, refund, or other resolution.

Change of Mind

If you wish to return an item because you changed your mind or no longer want it, you may request a return within the applicable return period.

Unless otherwise required by law, return shipping costs for change-of-mind returns are the customer's responsibility.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

Non-Returnable Items

Certain products cannot be returned for hygiene, safety, or other reasons, including:

• Personal care or hygiene products that have been opened or used

• Products that have been used, damaged, or altered after delivery

• Gift cards

• Clearance or final-sale items where clearly stated at the time of purchase

• Customized or personalized products

Please contact us before purchasing if you are unsure whether a product can be returned.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times vary depending on your bank or payment provider, and it may take several business days for the refund to appear in your account.

We are not responsible for delays caused by banks or payment providers after a refund has been issued.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us so we can determine the appropriate solution.

For other exchanges, the fastest option may be to return the eligible item and place a new order after your return has been approved.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order has already shipped, the standard return procedure will apply.

Return Shipping

Customers are responsible for return shipping costs for standard or change-of-mind returns unless otherwise required by applicable law.

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective item, we will provide instructions regarding return shipping.

We recommend using a trackable shipping service when returning an item. Essenousi Market cannot be responsible for return parcels that are lost before reaching us.

European Union Customers

If your order is subject to European Union consumer protection laws, you generally have the right to cancel or withdraw from an eligible distance purchase within 14 days of receiving the goods, without providing a reason.

Additional rights, conditions, and exceptions may apply under the laws of your country. Nothing in this policy is intended to limit any mandatory consumer rights that apply to your purchase.

Contact Us

For questions regarding returns or refunds, please contact:

Essenousi Market
Email: [customer service email]
Return address: [return address, if applicable]

Please include your order number when contacting us so we can assist you more quickly.

Last updated: July 27, 2026